Office & Membership Coordinator

About the role

The Pullman Chamber of Commerce is seeking an organized, personable, and detail-oriented Office & Membership Coordinator. This combined role serves as the first point of contact for the Chamber, including welcoming visitors, answering phones, and managing daily office operations. The ideal candidate is comfortable balancing front-desk responsibilities with membership administration, enjoys interacting with the public and local businesses, and can work independently in a fast-paced, small-office environment.

Responsibilities

The Office & Membership Coordinator will be responsible for a variety of tasks, including:

• Cheerfully greeting members, visitors, and guests as the first point of contact for the Chamber and Visitor Center
• Assisting customers with retail purchases
• Answering and directing incoming phone calls promptly and professionally
• Maintaining a clean and organized front desk and reception area
• Managing office correspondence, including sorting and distributing mail and packages
• Assisting with scheduling appointments and meetings, including managing conference room calendar
• Working with the bookkeeper to provide routine information needed for them to complete tasks
• Managing bulk mailing process

Additionally, the Coordinator will be responsible for membership coordination, including:

• Serving as the first point of contact for membership-related questions, maintaining records and tracking membership reports
• Developing and maintaining proficiency with the Chamber's membership management software ChamberMaster
• Supporting the Executive Director in their membership recruitment and networking efforts
• Processing new membership applications, and membership renewals
• Handling questions, information requests, and complaints regarding membership
• Assisting with membership database analysis and preparation of membership reports
• Overseeing regular membership outreach and support, including sponsorship requests and following up on billing matters such as past-due invoices

The Coordinator will also aid with events and communications, including:

• Assisting with the Chamber's signature event (Cabaret) and Visit Pullman's main events throughout the year (4th of July, National Lentil Festival, Holiday Fest)
• Assisting with Chamber event planning by organizing RSVP's sending reminders, and creating post-event surveys
• Supporting communications coordinator with social media posting and email communication with the community and chamber members

Qualifications

• 1-2 years of experience in an administrative, customer service, or membership/account management role
• Experience working in an office or professional environment
• Well-organized with keen attention to detail
• Excellent written and verbal communication skills
• Ability to operate independently with minimal supervision while also working well as part of a small team
• Proficient with Microsoft Office, including Work, Excel, and Outlook
• Experience with Constant Contact, WordPress, Canva, and/or ChamberMaster a plus
• Confident, enthusiastic, and comfortable engaging with the public and local business community
• Associate's or Bachelor's degree in business management, communication, marketing or related field preferred, but not required

Benefits

• Health insurance
• Paid time off

Pay

$23.00 - $26.00 per hour