Front Office & Customer Support Coordinator
About the role
Briggs Roofing Company is seeking a friendly, organized, and solutions-oriented Customer Service Representative to serve as a primary point of contact for customers and help ensure a high-quality service experience. In this role, you will answer inbound calls, schedule service appointments, confirm service details through multiple communication channels, resolve customer concerns, maintain accurate customer records, and assist with payment collection. This position is ideal for someone who communicates well, stays calm under pressure, and enjoys helping customers in a fast-paced, team-oriented environment.
Briggs Roofing Company is a family-owned leader in residential, commercial, industrial, and government roofing solutions across the Intermountain West. With four decades of trust behind our name, we combine craftsmanship with innovation—offering exclusive products like WeatherXT™, unmatched warranties, and a commitment to service with integrity. We believe in a team culture that rewards effort, upholds trust, and helps every team member grow. Visit us at briggsroofing.com to learn more.
Location: Onsite – Rigby, Idaho (435 N Yellowstone Highway, Rigby, ID 83442)
Responsibilities
- Answer and route incoming calls, manage voicemail and AI phone inquiries, and greet office visitors.
- Log customer inquiries and maintain accurate customer information and communication history in the