Front Office Coordinator (PRN)

About the role

Allergy & Asthma Specialists is now affiliated with Family Allergy & Asthma. Over 40 years of expertise when it comes to the treatment of your allergies and asthma, experience matters. Our team of outstanding physicians is highly skilled and exceptionally qualified – all board certified and fellowship trained with a focus on adult and pediatric allergy, asthma and immunology – plus a nurse practitioner. And our 7 offices are conveniently located with hours to fit your busy schedule.

Summary Of Duties And Responsibilities

• Check patients in and out
• Copy/scan insurance cards
• Take patient photo
• Cole/scan co-pays and deductibles
• Post payments to patient account
• Encourage portal utilization
• Ensure all required consent forms are signed
• Balance all money collected at the end of day and prepare deposit
• Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients
• Enter patient demographics, insurance, and referral information into IMS
• Prepare front desk prior to the start of clinic: confirm benefits on all testing patients, print schedules, unroll phones (if applicable), prepare all paperwork, and check messages
• Scan testing sheets and all other paperwork as needed
• Cancel and reschedule appointments as needed
• Maintain and follow HIPAA policies and procedures
• Travel to satellite clinics as scheduled

Requirements

• Effective Communication Skills To Include Ability to fluently speak and read English
• Ability to read and interpret documents such as safety rules, handbooks, policies, patient care plans and procedure manuals
• Communicate effectively, verbally and written, with all levels of staff and patients
• High school diploma or equivalent required
• Strong computer skills
• Previous customer service experience
• Valid Driver’s License required
• Ability to travel to satellite offices, as needed
• Must be a quick learner, organized, and team oriented

Physical Demands

• Regularly required to use hands to handle, or feel objects, tools, or controls
• Reach with hands and arms
• Stand, walk, stoop, kneel, crouch, reach, push, pull, bend and sit
• Frequently lift and/or move up to 30 pounds
• Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• The ability to talk and hear in order to converse with others, discern, convey, express oneself, and exchange information