Front Office Coordinator, Neurology

Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections.

Responsibilities

• Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.
• Receives and screens visitors and telephone calls; provides general information in person and on the telephone.
• Calls patients to verify appointments.
• Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients.
• Performs data entry of patient demographic information.
• Types letters and faxes information as needed.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information.
• Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
• Schedules patients for physician visits; maintains and updates appointment calendars.
• Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
• Notifies clinical personnel of patient arrival.
• Maintains entry log of incoming visitors.
• Processes and delivers departmental mail.
• Prepares examination room for patients; cleans examination rooms between patients and at the end of the day.
• Tracks down labs on patients and follows up with lab companies when errors occur.
• Coordinates files and office information – updates charts, labs, x-rays, dictated notes, etc.
• Pulls and prepares charts for current and follow-up appointments.
• Processes and maintains medical records in accordance with records protocols.
• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides the patient a receipt for services rendered.
• Performs other duties as assigned.

Requirements

• High School Diploma or equivalent (GED) is required.
• One (1) year of customer service experience required.
• One (1) year relevant front-desk experience preferred.
• Experience within a healthcare environment preferred.
• Certification in scheduling and registration preferred.

Skills

• Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
• Interpersonal skills, customer orientation, and an outgoing and pleasant demeanor.
• Prior experience and demonstrated competence with patient or customer information systems.
• Highly effective verbal, written, and interpersonal communication skills to communicate effectively with all levels of hospital staff, patients, visitors, and other staff.

Pay

Pay Range: $17.68-$24.76 per hour