Front Office Coordinator I

About the Role

Santé Group Companies is a leader in community-based behavioral and mental health services, delivering diverse and highly individualized care. As a Full-Time Front Desk Receptionist, you will serve as a welcoming presence for members and assist with daily operations. You will encourage member participation in groups, engage with members through socialization, and facilitate peer-to-peer support discussions. This role supports both in-person and telephone interactions, assists with linkages to services, and ensures smooth administrative operations.

Responsibilities

• Prepare clients and doctors for weekly medication clinics by organizing medication and reviewing documentation forms for treating psychiatrists.
• Enter initial prescriptions for new consumers/patients and scan medication review sheets into the Electronic Medical Record (EMR).
• Complete client profiles, set up sponsor/insurance files, and establish service authorization files using information from Clinical or PRP Staff.
• Fulfill outside requests for medical records in compliance with HIPAA and corporate policies.
• Verify client Medicaid eligibility via EVS and complete daily insurance verifications for existing consumers/patients.
• Collect and deposit client co-pays weekly.
• Operate the NEC multi-line telephone system, retrieve voicemail messages, transfer calls, and provide callers with accurate information about the organization.
• Maintain and publish the telephone directory.
• Welcome on-site visitors, determine the nature of their business, announce visitors to appropriate personnel, and issue passes when required.
• Coordinate and schedule/reschedule client medication appointments.
• Resolve office problems independently and confer with supervisors when necessary.
• Prepare 60- and 90-day consumer activity reports for case management guidance and restructuring.
• Prepare pre-discharge/discharge letters for inactive consumers/patients.
• Order office supplies and manage petty cash for multiple departments.
• Attend and facilitate weekly clinical staff meetings.
• Collect and deposit PRP Residential Rental payments.
• Complete weekly doctors’ acknowledgement sheets for consumers and residential programs.
• Assist with processing therapist privileging forms.
• Perform filing, photocopying, scanning, and faxing duties.
• Participate in and complete all required trainings.
• Check work email according to agency protocol.

Requirements

• High School Diploma or General Education Degree (GED) or one (1) to three (3) years of related experience and/or training or an equivalent combination of education and experience.
• Access to a vehicle for business purposes, including transporting consumers.
• Valid Driver’s License, proof of current automobile insurance, and no more than two (2) points on driving record.

Benefits

• Robust Retirement Plan – 403(b) with company match.
• Comprehensive health coverage, including medical, dental, and vision insurance.
• Generous paid time off and sick leave.
• Birthday off every year.
• Ongoing training and career advancement opportunities.
• Inclusive and welcoming work environment.
• Employee Assistance Program for confidential support.
• Annual wellness initiatives and access to the Calm App.
• Recognition and rewards through the Awardco platform and referral program.
• Exclusive discounts through FunEx and other partners.
• Life and AD&D insurance provided at no cost.
• Short- and long-term disability coverage.
• Optional legal assistance and transferable life insurance.
• Pet insurance for furry family members.
• Ancillary plans, including critical illness, accident, and hospital indemnity.
• Flexible spending accounts (FSA) for healthcare and dependent care expenses.

Pay

Hourly Rate: $17.00–$19.00

Schedule

Monday to Friday, 8:30 AM to 4:00 PM