Front Office Coordinator - Fort Sanders Regional

About the Role

A nonexempt position responsible for initial patient contact and front office duties associated with patient appointments in a physician’s office.

Responsibilities

• Greet patients with excellent customer service, making eye contact and welcoming them.
• Check in and/or check out patients for physician appointments.
• Verify patient demographics, primary care physician (PCP), referring physician, insurance coverage, and co-pay at the time of visit.
• Enter patient demographic information into the practice management system.
• Verify and distribute patient history.
• Scan and sort all forms related to front office processes.
• Manage and coordinate all internal referrals.
• Schedule return appointments for patients.
• Collect copayments, patient balances, and form fees.
• Distribute requested documents to patients.
• Complete and balance end-of-day batch processes.
• Maintain and communicate patient wait times.

Requirements

• High school diploma.
• Minimum two years of medical office experience preferred.