Front Desk Coordinator

Flying S Title & Escrow, a subsidiary of Title Financial Corporation, is a family-owned company providing title and escrow services since 1905. We pride ourselves on growing and developing our team, with many employees spending their entire careers with us. This entry-level position offers opportunities to learn and advance within a company committed to doing the right thing, taking smart risks, and fostering a positive attitude where everyone can make a difference.

About the Role

This position is typically the first point of contact for clients visiting the office or calling, ensuring they receive a great experience. You will provide administrative and clerical support to the escrow department, open orders, and ensure the accurate and timely delivery of title orders.

Responsibilities

• Answer and direct telephone calls to appropriate individuals or departments, taking accurate messages professionally and courteously.
• Greet clients, address their questions and concerns, and direct them to the appropriate individuals or departments.
• Accept earnest money and provide accurate receipts; deposit funds in accordance with company policies and customer requirements.
• Process title orders received via email, fax, telephone, or in-person by promptly and accurately inputting data into the production system.
• Verify the completeness and accuracy of order information, including legal descriptions, addresses, buyer/seller names, and property data; obtain clarification as needed.
• Research, create, and deliver reports for property profiles, such as chain of title, tax statements, assessments, plat maps, demographics, legal descriptions, and parcel numbers.
• Perform a variety of clerical tasks, including mail duties, filing, ordering supplies, typing documents, making copies, scanning, recording, obtaining assessments, and light bookkeeping.
• Adapt positively and productively to changes, including expanding job responsibilities and expectations.
• Adhere to all company policies and standards, including prompt, predictable, and regular attendance.
• May use a company or personal car to deliver information to clients, customers, banks, courthouses, etc.
• Perform other job duties as required.

Requirements

• At least 18 years of age.
• High school diploma or equivalent.
• At least one year of relevant work experience in customer service or a related field; experience in an office, title, escrow, or banking is a plus.
• Proficiency in Microsoft Office Suite or related software; ability to learn new programs quickly.
• Valid driver’s license and ability to operate a motor vehicle.
• Strong organizational skills, attention to detail, problem-solving abilities, and the capacity to meet deadlines.
• Ability to prioritize tasks and notify others when assistance is needed.
• Passion for working with people and delivering excellent customer service.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds at times.

Benefits

• Competitive benefits plan including medical, dental, and vision coverage with contributions toward spouse or dependent coverage.
• 401(k) with a competitive discretionary match.
• Discount on closing fees and advance paycheck access.
• Voluntary benefits, including accident, hospital, and pet insurance plans.
• Up to three weeks of Flexible Time Off (accrued) and 11 paid holidays from day one.
• Volunteer time off to support local communities.
• Company-provided employee assistance program, short-term disability, basic life insurance, and a wellness program at no cost to employees.