Front Office Clerk - Legacy Montrose Clinic

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Schedule

Schedule: Rotating Schedule

About the role

At Legacy Community Health, we believe every interaction is a chance to make a meaningful impact. As a Front Office Clerk, you’ll be more than just the friendly face greeting patients—you’ll be a vital part of fostering trust and connection within our community. If you’re someone who finds joy in helping others and thrives in a team-oriented environment, this role is perfect for you!

Responsibilities

• Warmly answer incoming calls, ensuring every interaction is friendly and professional.
• Facilitate patient intake and promptly notify staff of their arrival.
• Accurately input patient information into Legacy’s databases.
• Support volunteer coordination tasks in collaboration with the volunteer coordinator.
• Follow established protocols for appointments and cash handling.
• Perform opening and closing procedures to maintain smooth clinic operations.
• Ensure the clinic lobby is welcoming and organized for patients and visitors.
• Process lab results as directed by the Practice Manager.
• Participate in the Performance Improvement Program to elevate patient care standards.
• Demonstrate respect and empathy toward patients, families, visitors, and fellow team members.
• Collaborate with your team to meet departmental goals and objectives.
• Adhere to safety protocols, including attending mandatory training sessions.
• Maintain your work area and equipment in alignment with Legacy’s standards.
• Ensure patient environments and equipment meet safety requirements, reporting concerns promptly.
• Follow Legacy’s exposure control plans and use protective barrier equipment as needed.
• Participate in annual education programs to stay informed and compliant with policies.
• Take on additional tasks as needed to support the clinic’s success.

Qualifications

• High school graduate or equivalent required.
• Pleasant, professional, and articulate phone voice
• Ability to multi-task and handle many incoming calls or patients at once
• Efficient and accurate data-entry skills
• Computer literacy and multi-line phone or switchboard experience.
• Basic knowledge such as basic math, alphabetical or numerical filing may also be required
• Must be able to manage multiple deadlines and decision making responsibilities
• Bilingual in English/Spanish preferred

Skills

• Effective communication skills
• Organizational skills
• Attention to detail
• Customer service orientation
• Teamwork and collaboration

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!