Front Office Clerk

About the role

Serves as the first point of contact for visitors and callers, providing professional and efficient administrative support to ensure smooth daily office operations. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities

• Greet and assist visitors in a professional and friendly manner
• Answer and direct incoming phone calls promptly and accurately
• Schedule and coordinate meetings, including managing conference room calendars
• Ensure all visitors sign required safety documentation upon arrival
• Manage incoming and outgoing mail, including: preparing and sending packages via USPS and UPS, picking up and sorting incoming mail, distributing mail to appropriate staff members
• Maintain a clean, organized, and professional front desk and reception area
• Provide administrative support to the leadership team as needed
• Assist with data entry, filing, and document organization
• Order and maintain office supplies inventory
• Support coordination of office events, meetings, and team activities
• Handle confidential information with discretion and professionalism

Qualifications

• High School Diploma or equivalent required
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Customer-service oriented with a professional demeanor
• Reliable, punctual, and able to work independently and as part of a team

Preferred Skills

• Previous administrative or front desk experience
• Experience with multi-line phone systems
• Familiarity with shipping platforms (USPS, UPS)
• Basic knowledge of office safety procedures

Work Environment

Office setting with frequent interaction with employees and visitors. May require occasional lifting of packages (up to 25 lbs).