Front Office Assistant - Women's Specialty

About the role

We are seeking engaging Front Office Assistants to join our growing team. As part of the HHM team, you’ll create a welcoming environment and help ensure an exemplary patient experience.

Responsibilities

• Ensure patient waiting area is clean, organized, and welcoming to all.
• Treat all patients and guests with courtesy and respect by phone and in person.
• Schedule, confirm, and manage patient appointments.
• Maintain accurate patient records and update demographic/insurance information.
• Answer phone calls, respond to inquiries, and direct calls appropriately.
• Verify insurance eligibility and collect co-pays or outstanding balances.
• Ensure patient confidentiality in compliance with HIPAA regulations.
• Ensure all our patients are scheduled for care and tended to in a timely manner.
• Partner and coordinate with clinic and medical staff to resolve patient concerns and support patient flow.
• Collaborate with our enrollment and care teams to ensure a new patient experience.

Requirements

• To be a productive member of our team, you will have a pleasant and professional demeanor, be a self-starter, have the ability to work independently, strong communication skills and the ability to preserve confidentiality.
• You will also have the following:
• A high school diploma or equivalent.
• At least one (1) year of related experience, prior experience in a community-based clinic is preferred.
• Strong MS Office Suite skills (Outlook, Teams, Word, PowerPoint and Excel).
• Experience with eCW or similar electronic medical record system.
• Strong patient engagement.
• Comfort level interacting with all individuals.
• Bilingual (English/Spanish) a plus.

Qualifications

• High school diploma or equivalent.
• Ability to float to various clinics in DFW area.

Skills

• Excellent communication skills.
• Confidentiality.
• Organizational skills.
• Customer service skills.
• MS Office Suite proficiency.
• Electronic medical record system experience.
• Interpersonal skills.

Benefits

• Free employee coverage for vision, dental, and life insurance.
• Competitive medical premiums.
• Health Savings Account.
• 403(b) retirement savings plan with dollar-for-dollar matching up to 3% and match 50% of the next 2% (contribute 5% to get 4% matched).
• 100% vested upon enrollment.
• Generous paid time off plan for full-time employees (includes Sick and Volunteer Days).
• Paid Holidays.
• Accidental Death & Dismemberments (ADD) plan.
• Short-term & Long-term Disability.
• Employee Assistance Programs (EAP).
• HHM CARES Fund (employee emergency relief fund).

Pay

Details on pay are not specified in this posting.

Schedule

Details on schedule are not specified in this posting.

Company Information

At HHM Health, our mission is to provide quality healthcare to all in the growing DFW Metroplex. Our vision is to be the best patient-focused health center providing holistic care. We exemplify our CARES Values (Compassion, Advocacy, Respect, Excellence, Servant Heart) to provide a positive & meaningful patient experience to all in Dallas and the surrounding counties.

Equal Opportunity Employer

HHM Health is committed to providing equal employment opportunity to all individuals regardless of their race, color, religion, gender identity and expression, age, sexual orientation, national origin, disability, veteran status, marital status or any other characteristic protected by federal, state or local law. HHM Health hires and promotes based solely on the qualifications of the individual and the essential functions of the job being filled. To learn more about how we’re making a difference, visit us online at: https://www.hhmhealth.org/.