Front Office Assistant

What You'll Love About This Role

• Being the first friendly face patients see when they arrive at the clinic

• Working in a supportive, team-oriented environment

• Helping create a positive and welcoming patient experience

• Having a dynamic role where no two days are the same

Job Responsibilities

• Communicate effectively and courteously with patients, physicians and their office staff, insurance company representatives, peers, coworkers, and supervisors both in person and by phone.
• Greet and register patients in a timely, professional, and customer-focused manner.
• Schedule patients for services within established guidelines.
• Generate and maintain accurate medical records.
• Explain Peak Sport and Spine policies, procedures, and billing processes to patients and direct them appropriately as needed.
• Track and obtain ongoing insurance verification and authorization information from payers and communicate this information to patients, admission staff, and the treatment team.
• Collect patient co-payments, co-insurance, deductibles, and related fees for supplies and services.
• Respond to requests for information according to established procedures.
• Maintain responsibility for the cash drawer system according to established procedures.
• Maintain office and facility inventory and order supplies as needed following established procedures.
• Attend and participate in clinic meetings, staff training, cross-training, and in-service education programs as appropriate.
• Participate in performance improvement activities and adhere to policies regarding infection control, risk management, HIPAA, and corporate compliance.

About Peak Sport and Spine

Peak Sport and Spine is dedicated to helping patients move better, feel better, and live better. Our clinics are team-oriented environments where staff support each other and work together to provide exceptional patient care and a positive patient experience.

Qualifications

• Medical office, prior authorization and insurance verification experience required
• Excellent customer service and communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Ability to work collaboratively as part of a team