Front Office Assistant
Position Summary
The Front Office Assistant position provides direct customer service to patients. Duties include but are not limited to check-In and check-out of patients via EPM, verifying insurance eligibility, providing cashier services, scheduling and confirming patient appointments, answering incoming phone calls, and performing all clerical activities, office supply maintenance, and scanning of medical records.
Qualifications
- High school diploma or GED from an accredited institution
- Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
- Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
- Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
- Proficient mathematical skills for use in a healthcare setting
- Basic computer proficiency to include Windows, MS Office, and internet
- Ability to problem solve in situations both independently or with support from team and/or leadership
- Able to multi-task and work effectively in a high-stress and fast-moving environment
Expectations
Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.
Our Core Values
- Inclusion
- Nurture Service
- Purposeful
- Integrity
- Resilient
- Engaged
Essential Skills and Experience
- High school diploma or GED from an accredited institution
- Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
- Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
- Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
- Proficient mathematical skills for use in a healthcare setting
- Basic computer proficiency to include Windows, MS Office, and internet
- Ability to problem solve in situations both independently or with support from team and/or leadership
- Able to multi-task and work effectively in a high-stress and fast-moving environment