Front Office Assistant

Front Office / Patient Coordination

• Greet and check in patients in a professional and welcoming manner, ensuring efficient check-in
• Schedule, confirm, and manage patient appointments
• Answer phone calls and respond to emails courteously and promptly
• Examine documents for missing information and update patient chart as necessary
• Accurately enter and update insurance information in patient records
• Educate patients about their insurance benefits and financial responsibilities
• Absorb and update patient records in compliance with HIPAA regulations
• Maintain and update patient records in compliance with HIPAA regulations
• Ensure the reception area is clean, well-organized, and presentable on a daily basis
• Monthly maintenance of coffee machine
• Check emails, faxes, and voicemails daily
• Assist with patient inquiries and provide information about dental services
• Absorb and update patient records in compliance with HIPAA regulations
• Absorb and update patient records in compliance with HIPAA regulations

Clinical Support

• Obtain patient vitals including blood pressure, height, and weight
• Accurately document all vitals and clinical data in the patient chart

Qualifications

• High school diploma or equivalent required
• Previous dental office experience preferred but not required
• Strong knowledge of dental terminology and insurance billing procedures
• Excellent organizational, communication, and problem-solving skills
• Detail-oriented with the ability to manage multiple tasks efficiently
• Comfortable using dental practice management software (experience is a plus)
• Clear understanding of confidentiality and patient privacy regulations
• Experience obtaining patient vitals (blood pressure, height/weight) preferred
• Experience taking dental X-rays preferred; certification a plus

Working Conditions / Physical Requirements

• Primarily in an office environment with a focus on administrative tasks
• Sitting 70–80% of the time
• Standing 20–30% of the time
• Frequent use of hands for typing, filing, and handling paperwork
• Close vision is necessary for reading documents, viewing billing statements, and using computer screens for extended period.

Benefits

• 401(k)
• Dental Insurance
• Health Insurance
• Paid Time Off (if applicable)
• Vision Insurance