Front Office Assistant Maternal Fetal Department
Overview
The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person.
Responsibilities
- Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration.
- Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met.
- Communicates with insurance companies to determine patient benefits, completes prior authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.
Qualifications
- Education: High School or GED equivalent
- Customer service experience
- Typing, filing, telephone skills
- Basic Microsoft application proficiency
- Excellent Customer Service skills
Pay
Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity.
Schedule
Mission Partners must work the designated shift schedule of Mondays and Thursdays from 7:30 a.m. to 4:30 p.m. only.
Total Rewards
Total Rewards: Your life - our Mission. OSF HealthCare is dedicated to providing Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.
About the Role
This is an Hourly position.
Benefits
OSF HealthCare is an Equal Opportunity Employer.