Front Office Assistant - Johnstown, PA

About the role

Crossroads Treatment Centers is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and help people with opioid use disorder start their path to recovery. Our clinics are all outpatient and office-based, with locations in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia.

Responsibilities

• Provide excellent customer service, checking in patients, receiving payments, and assisting in daily operations.
• Maintain a friendly, professional attitude towards patients, offering a “white glove” experience.
• Guide new patients through their intake process to ensure an exceptional experience.
• Collect urine and saliva samples for patient drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate with medical and clinical staff to facilitate intakes.
• Provide clerical and logistical support.
• Oversee patient accounts and financial responsibilities.

Requirements

• At minimum, a High School Diploma or GED is required.
• Customer service experience in a fast-paced environment is preferred.
• Experience in healthcare, addiction medicine, or office administration is preferred.
• Lived addiction experience is a plus.

Schedule

Expected hours for this role are 37-40 hours per week, with flexibility to support weekends and evenings as needed. Specific schedule requirements:

• Sunday: 7:00 AM - 4:00 PM
• Monday: 6:30 AM - 3:30 PM
• Tuesday: 6:30 AM - 4:00 PM
• Wednesday: 7:30 AM - 4:00 PM
• Thursday: 7:00 AM - 3:30 PM
• Friday: 1:00 PM - 7:30 PM
• Every other Saturday: 7:30 AM - 4:00 PM

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Variety of 401K options including a match program with no vesting period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees
• Mileage reimbursement at the current IRS rate (if applicable)
• Community events that promote belonging and education, including cookouts, fairs, parades, addiction awareness programs, and holiday events
• Opportunity to make a daily impact on many lives
• Excellent training if new to the field