Front Office Assistant - Philadelphia (South Philadelphia and West Philadelphia), PA

About the role

Crossroads Treatment Centers is an equal‑opportunity employer that celebrates diversity and fosters an inclusive environment for employees and patients. Since 2005, the organization has been at the forefront of treating opioid use disorder, providing evidence‑based medication assisted treatment (MAT) to over 26,500 patients across outpatient clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. The Front Office Assistant supports daily operations, patient intake, and financial processes while delivering a “white glove” customer experience.

Responsibilities

• Provide excellent customer service by checking in patients and receiving payments.
• Guide new patients through the intake process and maintain a friendly, professional attitude.
• Collect urine and saliva samples for patient drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate with medical and clinical staff to schedule intakes.
• Provide clerical and logistical support for clinic operations.
• Oversee patient accounts and financial responsibilities.

Requirements

• High School Diploma or GED (minimum).
• Customer service experience in a fast‑paced environment (preferred).
• Experience in healthcare, addiction medicine, or office administration (preferred).
• Lived addiction experience (a plus).

Schedule

Flexibility to support weekends and evenings as needed. The position requires local travel between South Philadelphia and West Philadelphia clinic locations.

Typical hours (37‑40 hours per week):

• South Philly – Tuesday 8 am – 4 pm, Wednesday 8 am – 4 pm, every other Saturday 8 am – 1 pm.
• West Philly – Monday 11 am – 2 pm, Thursday 9 am – 5 pm, Friday 8 am – 2 pm.

Benefits

• Daily impact on many lives with excellent training for newcomers.
• Mileage reimbursement at the current IRS rate (if applicable).
• Community events that promote belonging and education, including cook‑outs, fairs, parades, school outreach, and holiday events.
• Opportunity to save lives every day.
• Medical, dental, and vision insurance (PTO).
• Variety of 401(k) options with a match program and no vesting period.
• Annual continuing education allowance in a related field.
• Life insurance, short‑ and long‑term disability.
• Paid maternity/paternity leave.
• Mental health day.
• Calm subscription for all employees.