Branch Operations Coordinator Metro Philadelphia District

At Wells Fargo, we're more than a financial services leader—we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe a meaningful career offers more than just a job; it provides all the elements to help you thrive. Living the Well Life means robust benefits, competitive compensation, and programs designed to support work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Wells Fargo ranked in the top five on the 2026 LinkedIn Top Companies list of best U.S. workplaces to grow your career.

About the Role

Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network within the Consumer Banking and Lending division. In this role, you will support customer experience, operational activities, and branch efficiency while minimizing risks under established policies.

Responsibilities

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products.
• Support the Branch Manager in operational tasks and scheduling.
• Resolve issues related to daily operations of the teller line, under the direction of regional banking management.
• Support customers and employees in resolving or escalating concerns or complaints.
• Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
• Identify information and services to meet customers' financial needs.
• Motivate a diverse team to achieve full potential and meet established business objectives.

Requirements

• 1+ year of customer service and issue resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.

Skills

• Strong customer service with the ability to listen, elicit information, and comprehend customer issues.
• Ability to educate and connect customers to technology, including mobile banking options.
• Professionalism and integrity in interactions with customers and employees.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Cash handling experience.
• Well-organized, independent, and able to prioritize in a fast-paced environment.
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
• Knowledge of retail compliance controls, risk management, and loss prevention.
• Ability to motivate others to achieve full potential and meet business objectives.

Relevant military experience includes working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.

Job Expectations

• Ability to work a schedule that may include most Saturdays.

This position is not eligible for Visa sponsorship.

Locations

Philadelphia, PA:

• 2401 Pennsylvania Ave., Philadelphia, PA 19130
• 1501 Chestnut St., Philadelphia, PA 19102
• 3550 Market St, 1st Fl, Philadelphia, PA 19104
• 2227 S Broad St., Philadelphia, PA 19148
• 1148 Frankford Ave Unit #2, Philadelphia, PA 19123
• 601 Chestnut St., Philadelphia, PA 19106
• 123 S Broad St, Philadelphia, PA 19109
• 1700 Market St, Philadelphia, PA 19103
• 2710 S 3rd St., Philadelphia, PA 19148
• 340 S 2nd St. Suite 350, Philadelphia, PA 19106
• 1400 E Passyunk Ave, Philadelphia, PA 19147

Due to timing and resource needs, positions may not be available at all listed branch locations.