Front Office Assistant

Job Type

Full-time

JOB SUMMARY

Peak Sport and Spine is seeking a high functioning candidate with medical office experience that is energetic and well-organized to work in our Eldon office. You must have excellent customer service skills and be proficient at multitasking. Experience with medical insurance and prior authorization is required.

RESPONSIBILITIES

• Communicate effectively (in person and by phone) and courteously with patients, physicians and their office staff, insurance company representatives, peers, coworkers, and supervisors.
• Schedules patients for services(s) within established guidelines.
• Greets and registers patients in a timely, professional and customer-focused manner.
• Explains Peak Sport and Spine's policies and procedures and billing processes to patient. Direct patient appropriately as needed.
• Tracks and obtains ongoing insurance verification/authorization information from payers and communicates this data to patient, admission staff and treatment team.
• Collections patient co-payment, co-insurance, and deductibles as well as related fees for supplies and services.
• Generates and maintains medical records.
• Responds to all requests for information according to established procedures.
• Assumes responsibility for and maintains cash drawer system according to procedure.
• Maintains office and facility inventory and orders supplies as needed, following established procedures.
• As appropriate, attends and participates in clinic/management meetings and inservice education programs.
• Participates in training and cross training of all staff. Ensures competency of training to maintain efficient clinic operation.
• Performs other duties as requested

BENEFITS

• Individualized Mentorship
• Leadership Development
• Continuing Education Reimbursement and MedBridge Access
• Performance Based Quarterly Bonus
• 401k with company match up to 4%
• Health, Dental, and Vision
• 100% Paid Telehealth Benefits (enrolled employees and family)
• Health Savings Account
• Life Insurance
• Short and Long Term Disability
• Paid Time Off and Holidays

Requirements

• A minimum of 2 years medical front office experience is required along with insurance verification and prior authorization experience.
• High school diploma required.
• Experience in medical insurance filing and medical records preferred.