Front Office Assistant
Overview
The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.
Responsibilities
- Provide exceptional customer service to patients, families, and support systems.
- Serve as the face of the office, creating a patient‑first environment.
- Perform reception and clerical duties in a medical practice front office.
- Adhere to department guidelines for scheduling and registration.
- Collaborate with patients, providers, office staff, and insurance companies to meet patient needs.
- Communicate with insurance companies to determine patient benefits and complete prior authorizations.
- Handle incoming and outgoing patient calls.
- Collect co‑pays.
- Schedule appointments and procedures for patients.
Qualifications
Required:
- High school diploma or GED equivalent.
- Customer service experience.
- Typing, filing, and telephone skills.
- Basic Microsoft application proficiency.
- Excellent customer service skills.
Preferred:
- Basic knowledge of medical terminology, ICD‑10, and CPT codes.
- Experience with Electronic Medical Record (EMR) systems.
Pay
Expected pay for this position is $17.66 – $19.63 per hour. Actual pay will be determined by experience, skills, and internal equity.
Schedule
Monday through Friday, 7:30 AM – 4:00 PM, 40 hours per week.