FRONT OFFICE ASSISTANT

About the role

The Front Office Assistant will perform a variety of general clerical duties and special projects. This role also includes learning about insurance sales.

Essential Job Functions

• Greets and checks-in clients visiting the GHIA office with Medicare enrollment inquiries.
• Contacts clients who have completed PTC (Permission To Call) consent to follow up with their Medicare and/or enrollment questions.
• Schedules and maintains appointments to promote sales and enrollments.
• Answers phone calls and respond to inquiries appropriately.
• Calls clients to remind them of upcoming appointment and/or changes.
• Assists in marketing events and information seminars.
• Prepares and send out marketing materials for GHIA.
• Assists in other outreach projects.
• Reviews and responds to client inquires received via GHIA website, or forwards to appropriate personnels.
• Complies to HIPAA protocols and obtains proper consent.
• Performs other job duties as required by manager/supervisor.

Qualifications

• Completion of a high school diploma is required; Associate degree or higher is preferred.
• Must be proficient in computers.
• Must have strong communication, customer service skills, and attention to detail.
• Prior customer service experience required.
• Prior experience with health insurance is a plus.
• Interest in the field of health insurance sales.

Language Requirements

• Must be able to fluently speak, read and write English.
• Fluency in Chinese (Cantonese and/or Mandarin) and/or Vietnamese is required.
• Fluency in other languages is an asset.

Status

• This is an FLSA Nonexempt position.
• This is not an OSHA high-risk position.