Front Office Assistant

Miracle-Ear is a Global Top Employer 2026 where expertise improves lives and accelerates careers. Join us to help people rediscover the emotions of sound.

About the role

As a Front Office Associate, you will manage the customer intake process, support clinical operations, and drive store performance through effective schedule management. Reporting to the Area Manager, you will act as a key pillar of our clinic team.

Responsibilities

• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.

Requirements

• High school diploma or equivalent.
• 2+ years of administrative experience in a professional setting.
• 2+ years in a direct customer support role.
• 2+ years of experience with appointment setting and customer database management.
• Comfortable handling both inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Preferred Qualifications

• Experience working in a healthcare setting.
• Background in administration, reception, or customer service.
• Motivated to help drive sales goals and contribute to a purpose-driven environment.

Benefits

• Health & Financial: Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits.
• Work-life Balance: Paid Time Off (PTO), Paid Holidays, volunteer time off, and parental leave.
• Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP).
• Career Development: Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.

Pay

$18.50/hour

Schedule

Monday-Friday, 8:30am-5:00pm

Miracle-Ear has been providing innovative hearing solutions for over 75 years, improving lives, relationships, and communities. With over 1,500 franchised and corporate-owned retail clinics across the U.S., we’re committed to connecting customers to the world of sound. Through the Miracle-Ear Foundation, a portion of every hearing aid sold helps someone in need. Amplifon, our parent company, is the global leader in hearing care, with a presence in 25 countries and 20,300 employees worldwide.