Front Office Assistant

Position Summary

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Responsibilities

• Process operational needs
• Address guest requests
• Complete reports
• Share highlights of the local area
• Create a safe workplace
• Follow company policies and procedures
• Maintain confidentiality
• Protect company assets
• Uphold quality standards
• Ensure professional uniform, personal appearance, and communications
• Stand, sit, or walk for an extended time
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Perform other reasonable job duties as requested

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent
• Related Work Experience: No related work experience
• Supervisory Experience: No supervisory experience
• License or Certification: None