Front Office Assistant

Responsibilities

• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
• Store Administration & Operations
• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
• Retail Sales & Marketing
• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.
• Appointment Management: 2+ years of experience with appointment setting and customer database management.
• Communication: Comfortable handling both inbound and outbound calls.
• Technical Skills: Proficiency in Microsoft Office and Windows.

Benefits

• Health & Financial: Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits.
• Work-life Balance: Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave.
• Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP).
• Career Development: Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.

Pay

$17/hour

Schedule

Monday-Friday, 8:30am-5:00pm

Company Information

Miracle-Ear is a Global Top Employer 2026 and a place where your expertise improves lives and accelerates your career. Founded in 1947, Miracle-Ear is committed to connecting customers to the world of sound around them. With over 1,500 franchised and corporate-owned retail clinics across the U.S., we are dedicated to improving lives through customer experience. Amplifon, the global leader in the hearing care retail market, empowers people to rediscover all the emotions of sound. Amplifon Americas, headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada, LATAM, and the United States.