Front Office Assistant

Miracle-Ear, part of Amplifon—the global leader in retail hearing solutions—is expanding its team of Front Office Assistants. Join us and help people rediscover all the emotions of sound.

Responsibilities

• Manage the customer journey: support the intake process by setting appointment expectations and delivering a quality experience in-person and over the phone.
• Perform effective schedule management: coordinate, screen, and confirm appointments; make outbound calls to potential and existing customers to drive store performance.
• Support store administration and operations: monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk-ins.
• Ensure data accuracy and privacy: maintain the customer database, update office records, and remain compliant with all protected customer healthcare data.
• Contribute to the retail sales process: partner with Hearing Care Professionals on marketing efforts, office promotions, and social media initiatives; prepare customer appointments; engage in the sale of hearing aid accessories.
• Provide routine after-care services: troubleshoot, clean, and maintain hearing aid devices.

Qualifications

• High school diploma or equivalent.
• Administrative, reception, or customer service background.
• Experience working in a healthcare setting is preferred.
• 2+ years of administrative experience in a professional setting.
• 2+ years in a direct customer support role.
• 2+ years of experience with appointment setting and customer database management.
• Comfortable handling inbound and outbound calls.
• Motivated to help drive sales goals.
• Proficiency in Microsoft Office and Windows.

Benefits

• $17.00/hour + monthly bonus opportunity.
• Health Insurance: Medical, Dental, Vision.
• Life insurance, Health Savings Account, 401K with employer match.
• Paid Time Off, Paid Holidays, Volunteer Time Off.
• Continuous training, development, and support.

Schedule

Monday–Friday, 8:30 AM–5:00 PM.

About us

For over 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. With 1,500 franchised and corporately owned retail clinics across the United States, we take pride in improving every customer’s quality of life. Through the Miracle-Ear Foundation, a portion of every hearing aid sold helps someone in need. Our parent company, Amplifon, operates nearly 10,000 clinics in 26 countries worldwide and has been honored as a "Top Employer 2026" across Europe, the United States, Canada, and New Zealand.