Front Office Assistant
Miracle-Ear, Inc. · Frisco, TX · 1 mo ago
On-siteAdministrative$18/hrFull-time
Responsibilities
- Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
- Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.
- Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
- Store Administration & Operations
- Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
- Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations.
- Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
- Retail Sales & Marketing
- Support Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
- Prepare customer appointments and engage in the sale of hearing aid accessories.
Qualifications
- Must-Have Qualifications:
- Education: High school diploma or equivalent.
- Experience: 2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.
- Appointment Management: 2+ years of experience with appointment setting and customer database management.
- Communication: Comfortable handling both inbound and outbound calls.
- Technical Skills: Proficiency in Microsoft Office and Windows.
- Preferred Qualifications:
- Experience working in a healthcare setting is preferred.
- Background in administration, reception, or customer service.
- Motivated to help drive sales goals and contribute to a purpose-driven environment.
Benefits
- Health & Financial: Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits.
- Work-life Balance: Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave.
- Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP).
- Career Development: Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.