Front Office Assistant

Miracle-Ear, part of Amplifon—the global leader in retail hearing solutions—is expanding its team of Front Office Assistants. Join us and help people rediscover all the emotions of sound.

Responsibilities

• Manage the customer journey by supporting the intake process, setting appointment expectations, and delivering a quality experience throughout.
• Perform effective schedule management: coordinate, screen, and confirm appointments, engaging with customers in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
• Support store administration and operations: monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk-ins.
• Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data.
• Contribute to the retail sales process by partnering with the Hearing Care Professional on marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.

Requirements

• High school diploma or equivalent.
• Administrative, reception, or customer service background.
• Experience working in a healthcare setting is preferred.
• 2+ years of administrative experience in a professional setting.
• 2+ years in a direct customer support role.
• 2+ years of experience with appointment setting and customer database management.
• Comfortable handling inbound & outbound calls.
• Motivated to help drive sales goals.
• Proficiency in Microsoft Office and Windows.

Benefits

• $18.50/hour + monthly bonus opportunity.
• Health Insurance – Medical, Dental, Vision.
• Life insurance, Health Savings Account, 401K with employer match.
• Paid Time Off, Paid Holidays, Volunteer Time Off.

Schedule

Monday–Friday, 8:30am–5pm.

About us

For over 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. With 1,500 franchised and corporately owned retail clinics across the United States, we take pride in improving every customer’s quality of life. Through the Miracle-Ear Foundation, a portion of every hearing aid sold helps someone in need. Our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 26 countries worldwide.