Front Office Assistant

About the role

As a Front Office Associate, you will manage the customer intake process, support clinical operations, and drive store performance through effective schedule management. Reporting to the Area Manager, you will act as a key pillar of our clinic team, helping people rediscover all the emotions of sound.

Responsibilities

• Customer Journey Management: Support the customer intake process by setting appointment expectations and delivering a quality experience throughout. Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone. Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
• Store Administration & Operations: Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins. Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations. Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
• Retail Sales & Marketing Support: Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives. Prepare customer appointments and engage in the sale of hearing aid accessories.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.
• Appointment Management: 2+ years of experience with appointment setting and customer database management.
• Communication: Comfortable handling both inbound and outbound calls.
• Technical Skills: Proficiency in Microsoft Office and Windows.

Preferred Qualifications

• Experience working in a healthcare setting is preferred.
• Background in administration, reception, or customer service.
• Motivated to help drive sales goals and contribute to a purpose-driven environment.

Pay & Schedule

• Pay: $18.50/hour
• Schedule: Monday-Friday, 8:30am-5:00pm

Benefits

• Health & Financial: Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits.
• Work-life Balance: Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave.
• Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP).
• Career Development: Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.