Front Office Assistant

About the role

The Front Office Assistant serves as a point of contact for patients and plays a key role in ensuring a smooth and welcoming experience. This individual manages patient check-in and check-out processes, presents patients with out-of-pocket treatment costs, helps patients understand their financial responsibilities, and answers the phone. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced dental environment.

Responsibilities

• Greet patients and visitors warmly and professionally
• Answer phone calls and direct them appropriately
• Schedule and confirm patient appointments
• Efficiently check patients in and out
• Verify patient information and insurance coverage
• Collect and post payments accurately
• Assist with patient paperwork and medical history updates
• Document accurate notes and records in patient accounts
• Manage communication with referring practices
• Perform administrative office tasks using a computer and dental software
• Maintain patient confidentiality in accordance with HIPAA regulations

Requirements

• 1+ years of dental front desk experience preferred
• 1+ years of customer service experience preferred
• Friendly, patient-first attitude
• Strong verbal and written communication skills
• Basic understanding of dental insurance
• Proficiency with computer-based tasks
• Professionalism, reliability, and a positive attitude
• High school diploma or equivalent

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Long and Short-Term Disability
• Paid Time Off
• 401(k) with Company Match