Front Office Assistant

About the role

We are seeking a Front Office Assistant with a passion for service excellence to join our Family Medicine team in the Mesquite area. The Pediatric Front Office Assistant serves as the first point of contact for patients and families, providing exceptional customer service in a child-friendly healthcare environment. This role manages front desk operations, supports administrative functions, and ensures a welcoming, organized, and efficient clinic experience.

Responsibilities

• Create a welcoming environment for patients and visitors
• Ensure patient waiting area is clean, organized, and welcoming to all
• Treat all patients and guests with courtesy and respect by phone and in person
• Ensure our patients are scheduled for care and tended to in a timely manner
• Partner with medical staff and care teams to resolve patient concerns
• Collaborate with our enrollment and care teams to ensure a new patient experience
• Verify insurance coverage and financial assistance available for patients
• Ensure patients are up to date with accounts

Skills

• Pleasant and professional demeanor
• Self-starter with the ability to work independently
• Strong communication skills and the ability to preserve confidentiality
• High school diploma or equivalent
• At least one (1) year of related experience, prior experience in a community-based clinic is preferred
• Strong MS Office Suite skills (Outlook, Teams, Word, PowerPoint and Excel)
• Experience with eCW or similar electronic medical record system
• Comfort level interacting with all individuals
• Passion for providing service excellence
• Bilingual (English/Spanish) a plus

Benefits

• Free employee coverage for vision, dental, and life insurance
• Competitive medical premiums
• 403(b) retirement savings plan with dollar-for-dollar matching up to 3% and 50% of the next 2% (contribute 5% to get 4% matched); 100% vested upon enrollment
• Generous paid time off plan for full-time employees (Health & Wellness + Paid time + Volunteer Days)
• Accidental Death & Dismemberment (ADD) plan
• Short-term & Long-term Disability
• Employee Assistance Programs (EAP)
• HHM CARES Fund (employee emergency relief fund)