Front Office Assistant

Florida Atlantic University is seeking a Front Office Assistant in Boca Raton, FL. This position reports directly to the Front Office Coordinator and is responsible for executing tasks to facilitate the smooth flow of patients through the clinic, from point of inquiry through to check out, in a HIPAA compliant, professional and welcoming manner.

Responsibilities

• Schedule appointments appropriately based on patient availability, urgency of symptoms, clinic priorities, and the availability of medical and dental staff.
• Develop a thorough understanding of where and how information is stored in multiple Electronic Health Records systems to identify whether a patient is eligible for services.
• Apply a working knowledge of insurance plans accepted by SHS to verify patients’ medical and/or dental insurance status and obtain plan details to ensure correct billing.
• Direct patients on next steps based on the type of visit, such as completing appropriate intake forms and navigating the patient portal.
• Verify that appropriate intake forms, identification, and insurance documents are on file.
• Assess whether late arrivals can be accommodated.
• For walk-in patients, use professional judgement to decide whether to schedule a triage, schedule an appointment, or consult the nursing team for further advice.
• At check-out, schedule follow-up appointments as necessary.
• Answer questions from prospective students on immunization compliance requirements and report any common barriers faced by students to the Front Office Coordinator.
• Review all faxes received through electronic inboxes in multiple Electronic Health Record Systems and assign appropriately.
• Interpret out-of-hours nurse reports received via fax and assess whether the chief complaint is clinical or administrative to assign to the correct team.
• Review radiology reports received via fax and attach to the original radiology order to ensure timely and accurate communication of results.
• Scan and index any paper-based patient documents, as well as electronic documents sourced from outside the Electronic Health Records Systems’ ecosystems.

Requirements

• FAU degree-seeking undergraduate student with a minimum of six credit hours (or twelve if international) and a 2.0 GPA.

Pay

$15 per hour.

Schedule

Monday - Friday, 8am - 5pm. Up to 20 hours per week.