Front Office Assistant

About the role

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals.

Responsibilities

• Schedules patient appointments according to practice-specific scheduling protocols and patient preference, including obtaining required pre-certification and authorization for office visits when needed.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department-specific policies and procedures.
• Adheres to and ensures compliance with Orlando Health and OHPE (OHPG, OPN) policies, procedures, and value statements.
• Demonstrates competency in the use of office equipment and technology, and answers telephone calls appropriately.
• Demonstrates a commitment to excellence standards and actively engages to improve overall patient satisfaction.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights, and compliance with standards of regulatory and accrediting agencies.
• Practices efficient use of supplies.
• Assists billing service as requested.

Requirements

• High School graduate or equivalent.
• Six (6) months of experience in a clerical office, general business, and/or customer service setting.