Front Office Agent- Year Round, Housing Available

About the role

The Front Office Associate at Grand Hyatt Vail is responsible for the guest registration process and communication of hotel services and promotions. This role provides a direct impact on the guest experience and involves processing forms of payment and responding to guest inquiries.

Responsibilities

• Process guest check-ins and check-outs
• Communicate hotel services and promotions to guests
• Respond to guest inquiries and concerns
• Handle guest payments and reservations
• Ensure accurate and timely guest information entry
• Assist with maintaining a clean and organized front desk area

Requirements

• Ability to stand for long periods of time
• Good communication skills, both verbal and written
• Attention to detail and ability to handle multiple tasks simultaneously
• Basic computer skills, including Microsoft Office
• Knowledge of hotel operations and procedures

Qualifications

• Experience working in a front desk or similar role preferred
• Interest in hotel clerk jobs
• Positive attitude and customer service orientation

Skills

• Customer service skills
• Time management and multitasking abilities
• Computer literacy (Microsoft Office)

Benefits

• Free meals in the colleague cafeteria for every shift worked
• Free parking on-site
• 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year
• Discounted & complimentary hotel room nights
• Medical, Dental, Vision Insurance (Full-Time colleagues)
• Flexible Spending Account (Full-Time colleagues)
• Retail Savings Plan
• Basic Life Insurance
• PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time)
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Annual End of Season Ski Pass Bonus

Pay

The rate of pay for this position starts at $20.00/hour, with eligibility for upsell commissions.

Schedule

Hours vary based on departmental needs and may include evenings and weekends.