Seasonal Overnight Front Office Agent

Responsibilities

• Checking guests in and out of resort in a warm and friendly manner
• Being knowledgeable of all the features, amenities, daily programming, hours of operation, room types, numbers, layout, décor, and locations of the resort collection
• Maintaining daily house count and expected arrivals/departures
• Utilizing the resort's property management system
• Providing excellent customer service
• Communicating all guest requests with appropriate departments
• Aiding booking reservations as requested
• Verifying all account postings and balances
• Preparing a summary of cash, check, and credit card activities.

Qualifications

• Excellent problem-solving and empowerment skill set