Front Office Agent (Overnight Relief) - Aman New York

Role

The Front Office Agent will provide hotel support and service in accordance with Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit. This position has an hourly compensation rate of $37.91.

Responsibilities

• Performs all Front Office Assigned functions, preparing, and executing an ideal Aman New York Journey to guests.
• Check-in and Check-out of Hotel Guests and Club Members.
• Managing chats with Guest/Club Member movement, Arrival & Departure, etc.
• Maintaining the highest quality database relating to Guest History.
• Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously. Follow up and follow through.
• Responding to guest and leadership feedback, in areas relating to Guest Satisfaction. Focusing on improvement regarding feedback.
• Having an in-depth knowledge of activities, directions, travel time, cost, and various forms of transportation around New York City.
• Maintaining clean, neat, and organized surroundings, ensuring a safe and positive environment.
• Stay current with developments and procedures in Aman New York by attending each pre-shift and departmental meetings set.
• Performing any other reasonable duties as required by the Front Office Management Team.

Requirements

• 1 year of related luxury hotel experience.
• Graduate of Hotel School or College Degree is a plus.
• Must be proficient in Windows, Word, Excel, PowerPoint. Opera PMS knowledge is preferred.
• Excellent communication skills, both written and verbal in English, multi-lingual is a plus.
• Positive, inclusive, genuine, innovative, engaging, and energetic personality.
• Able to handle guest requests and concerns in an efficient, calm, and genuine manner.
• Able to be organized, manage time wisely, showcase high levels of attention to detail.
• Sensitive and inclusive to all cultural nuances.
• Able to handle a multitude of tasks in an intense, fast paced environment.

Benefits

At Aman New York, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home. Comprehensive and generously-subsidized health benefits programSafe Harbor 401K PlanComplimentary Stays at other Aman propertiesDiscounts at Aman New York restaurants and Aman Retail online storeWellness events throughout the year