Assistant Front Office Manager - Overnight Relief

Responsibilities

• Treats guests with courtesy and respect in various situations.
• Displays honesty and integrity.
• Supervises the Front Office Department – Lobby Hosts.
• Conducts pre-shift meetings.
• Communicates effectively with staff using tools like development reviews, training, departmental orientation, and monthly departmental meetings.
• Motivates and develops team members.
• Maximizes room sales, room revenue, and profit.
• Delivers outstanding service and creates memorable experiences.
• Assigns, coordinates, and supervises work activities of Lobby Hosts.
• Trains, mentors, and develops Lobby Hosts.
• Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
• Ensures work is completed, including shift closings, room deposits, refunds, and rebates. Completes necessary paperwork.
• Conducts performance reviews with reporting team members.
• Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
• Communicates effectively with staff using tools such as pre-shift briefings, orientation, activities, short take training, and developmental reviews.
• Manages same-day rooms inventory and rate yielding.
• Takes personal responsibility for correcting service problems and creating memorable guest experiences.

Requirements

Not specified.

Qualifications

• Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying.
• Typical qualifications would be equivalent to:
• Hospitality Diploma or Degree preferred.
• Minimum 2 – 3 years in a management position.
• Hospitality or customer service experience.
• Opera experience.

Benefits

• Medical, Dental, Vision
• 401K - after one year
• Tuition Reimbursement

Pay

$66,300 annually

Schedule

Not specified.