Front Office Agent - Overnight
About the Role
Night Auditors at Hyatt Regency McCormick Place are responsible for the guest registration process and communication of hotel services and promotions. This position oversees specific night audit duties and manages the front office during the overnight shift (11 PM - 7:30 AM). This highly visible role involves casual conversation with guests and directly impacts the guest experience. Additional duties include processing forms of payment and responding to guest inquiries.
Hyatt associates work in an environment that demands exceptional performance but offers great rewards, including career opportunities, job enrichment, and a supportive work environment.
Responsibilities
- Oversee guest registration and communication of hotel services and promotions
- Manage night audit duties and front office operations during the overnight shift
- Process forms of payment and respond to guest inquiries
- Engage in casual conversation with guests to enhance their experience
Requirements
- Ability to work weekdays, weekends, and holidays
- Experience using standard computer programs
- Cash handling experience
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Ability to stand for long periods of time
- Open and flexible availability
OPERA experience is preferred.
Benefits
- Health benefits eligibility at 30 days of employment (full-time only)
- 401K with company match – eligible to contribute at 30 days of employment
- Discounted room nights at over 1,000 Hyatt properties upon hire
- Free room nights at over 1,000 Hyatt properties at 90 days of employment (full-time/part-time)
- Education Assistance/Tuition Reimbursement (full-time/part-time)
- Complimentary employee parking
- Access to hotel gym
- Free meals in colleague cafeteria
- Paid Time Off including Vacation, Sick Time, and Holidays (eligibility and amount dependent on employment status)
- Annual performance-based increases
Pay
The hourly wage for this position is $27.25.
Schedule
This position requires full availability and a flexible schedule for an 11:00 PM - 7:30 AM shift.