Front Office Agent

About the role

Join our team in the Warehouse District of New Orleans, where culture, comfort, and hospitality converge. As a Front Office Agent, you'll be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences.

Responsibilities

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Perform other duties as assigned.

Requirements

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evenings, holidays as necessary/required.

Qualifications

• Guest Experience Champion: Passion for hospitality, anticipates and exceeds guest needs.
• Clear Communicator: Excellent verbal and written communication skills, engaging guests and team members professionally.
• Proactive Problem Solver: Confidence and creativity in addressing challenges, ensuring smooth operations and satisfied guests.
• Adaptable Team Player: Embraces change, collaborates with team members and other departments to achieve shared goals.
• Detail-Oriented Professional: Maintains accuracy and efficiency in tasks, from handling payments to managing guest inquiries.

Skills

• Customer Service
• Communication
• Problem Solving
• Teamwork
• Attention to Detail

Benefits

• Competitive health & wellness benefits
• 401(k) & company match
• Paid Sick Days, Vacation, and Holidays
• Paid Bereavement
• Paid Pet Bereavement
• Training & Development opportunities
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

Pay

Compensation is commensurate with experience.

Schedule

Variations based on business needs.