Assistant General Manager

Key Responsibilities

• Leadership & Supervision
  • Aid the General Manager with team performance evaluations and annual reviews
  • Provide both corrective and positive feedback promptly
  • Guide and support staff in day-to-day assignments and ongoing projects
  • Collaborate with department supervisors to enhance service delivery and operational efficiency
  • Analyze location trends (weekly, monthly, quarterly, annually) and recommend strategies to maintain or improve performance
  • Lead by example, fostering a culture of accountability, innovation, and teamwork
  • Champion both business goals and customer needs, ensuring alignment between the two
• Operations Management
  • Support the achievement of revenue and operating profit targets
  • Act as a representative of the location at company meetings; provide insights and updates as needed
  • Address customer issues and service complaints as the first point of contact
  • Help manage location operations within budgetary and expense control guidelines
  • Ensure compliance with all applicable laws and regulations (e.g., DOT, OSHA, ADA)
  • Participate in regular inspections and maintenance planning for equipment
  • Maintain a safe, clean, and organized work environment and warehouse
  • Safeguard company assets, including sensitive information and equipment
• Inventory & Merchandise Management
  • Assist in coordinating and executing physical inventory counts to ensure accuracy and accountability
  • Support ordering processes to maintain optimal stock levels, minimizing shortages and overstock situations
  • Analyze sales trends and market data to recommend product assortment adjustments that maximize revenue and meet customer demand
  • Collaborate with procurement and sales teams to capitalize on emerging product opportunities and hot trends

Requirements

• High school diploma or equivalent required; college or technical degree preferred
• Minimum of 3 years of relevant experience in a similar industry or role
• Demonstrated success within a large, multi-disciplinary organization
• Strong communication, leadership, organizational, and interpersonal skills