Front Office Agent

About the role

Welcome to Atlanta's Most Vibrant Neighborhood. Situated in the epicenter of Midtown, Loews Atlanta Hotel offers spectacular views, beautiful rooms, and an ideal location.

Responsibilities

• Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests.
• Obtain necessary credit and payment information from the guest.
• Sell rooms in accordance with Front Desk sales strategies.
• Ensure knowledge of all banquet event orders and resumes of upcoming groups and events.
• Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries.
• Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs.
• Maintain overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music.
• Monitor, communicate, and respond to guest feedback to enhance service quality.
• Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events.
• Handle emergencies with professionalism while ensuring the safety and security of guests and staff.
• Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures.
• Perform additional duties as assigned.

Requirements

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evenings, holidays as necessary/required.

Qualifications

• Proactive with the ability to handle various tasks and adjust to changing situations.
• A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members.
• Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs.
• Individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism.