Front Office Agent

Responsibilities

• Greet guests warmly and professionally; provide efficient and accurate check-in and check-out services.
• Register guests, assign rooms, verify payment methods, and issue room keys in accordance with Hyatt policies.
• Respond to guest inquiries, special requests, and service needs promptly and courteously.
• Handle guest concerns and service recovery opportunities with empathy and professionalism; escalate issues as needed.
• Maintain accurate guest profiles, reservations, and billing information in the property management system.
• Balance cash, credit, and folio transactions accurately at the end of each shift.
• Coincordinate with Housekeeping, Engineering, Bell/Door, and Security, teams to ensure room readiness and guest satisfaction and safety.
• Promote hotel amenities, services, and local attractions to enhance the guest experience.
• Follow all safety, security, and privacy policies, including guest data protection and cash-handling procedures.
• Maintain a clean, organized, and professional front desk area at all times.
• Support group arrivals, VIP guests, and special events as assigned.
• Adhere to Hyatt grooming standards and service expectations.

Qualifications

• A guest-focused mindset with a passion for service excellence.
• Strong customer service and communications skills.
• Strong attention to detail and organization skills.
• Ability to stand for extended periods and multitask in a fast-paced environment.
• Must be able to work a flexible schedule, AM or PM shifts, weekends, and holidays.
• Proficient in basic computer skills.
• Previous hotel front desk or hospitality experience is preferred.

Benefits and Perks

• Collaborative and team-driven environment with diverse industry experience.
• Health benefit eligibility at 30 days of employment.
• 401K with company match – eligible to contribute at 30 days of employment.
• Discounted room nights at over 1,000 Hyatt properties upon hire.
• Free room nights at over 1,000 Hyatt properties at 90 days of employment.
• Education Assistance/Tuition Reimbursement.
• Free meals in colleague cafeteria during shifts.
• Paid Time Off including Vacation, Sick Time, Holidays (eligibility and amount dependent on employment status).

Pay

The pay range for this position is an hourly rate of $20.00 to $23.00. This position is also eligible to earn overtime, shift differentials and under certain circumstances, tips, and or incentive awards.

Schedule

This position requires a flexible schedule, AM or PM shifts, weekends, and holidays.