Front Office Agent

About the role

The Front Desk Agents (Hotel Host) at Hyatt Place Madison/Downtown are responsible for creating a welcoming and exceptional guest experience across multiple areas of the hotel, including the Hotel Host Stand, Bakery Café, Guest Kitchen, e-room, and TV den. They also handle guest check-in and check-out processes and meet the needs of meeting room users.

Responsibilities

• Create a warm and inviting environment for guests
• Handle guest check-in and check-out procedures
• Service meeting rooms as needed
• Offer exceptional service to guests
• Maintain cleanliness and comfort of assigned areas
• Work flexible hours, including AM/PM shifts, weekends, and holidays

Requirements

• Previous guest service experience
• Ability to communicate effectively with guests
• Strong command of the English language (speaking, reading, and writing)
• Ability to multi-task
• Flexible schedule
• Age 18 or older
• Ability to lift, pull, and push moderate weight
• Basic computer skills (Word, Excel, etc.)

Qualifications

• Customer service experience, preferably in a hotel or related field
• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Positive attitude and willingness to go above and beyond for guests

Skills

• Excellent customer service skills
• Effective communication skills
• Team player mentality
• Flexibility and adaptability

Benefits

• Medical, Dental, Vision Insurance (after 30 days for Full-time colleagues)
• Tuition Reimbursement
• Free employee parking or bus pass
• Paid vacation, sick days, new child leave and personal day
• Free room nights, Discounted and Friends & Family Room Rates
• Start saving for retirement with our 401k program and company match
• Employee Stock Purchase Plan
• Free colleague meals weekly
• Opportunities for career growth

Pay

$16.00/hour

Schedule

Shifts vary based on business needs, including AM/PM shifts, weekends, and holidays.