Front Office Agent

About the role

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This role involves processing forms of payment and responding to guest inquiries.

Responsibilities

• Process guest check-in and check-out procedures
• Communicate hotel services and promotions to guests
• Respond to guest inquiries and concerns
• Handle guest payments and reservations

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time

Skills

• Customer service orientation
• Attention to detail
• Problem-solving skills

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off

Pay

• Competitive hourly wage based on experience and qualifications

Schedule

• Variety of shifts available including day, evening, and weekend work