Front Office Agent

About the role

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This role gives opportunity for casual conversation and has a direct impact on creating the guest experience.

Responsibilities

• Process guest check-in and check-out procedures
• Communicate hotel services and promotions to guests
• Respond to guest inquiries and resolve issues
• Process forms of payment
• Handle reservations and confirmations
• Manage guest records and ensure accuracy

Requirements

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Previous Customer Service or Hotel experience is preferred
• Must be able to work a flexible schedule of AM and/or PM shifts, holidays, and weekends

Qualifications

• High school diploma or equivalent
• Previous customer service or hotel experience preferred
• Flexible availability to work AM and/or PM shifts, holidays, and weekends

Skills

• Excellent communication skills
• Customer service orientation
• Attention to detail
• Problem-solving abilities

Benefits

• Free room nights
• Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers

Pay

Compensation is commensurate with experience.

Schedule

Shifts times can me 6AM - 2PM, 7 AM-3PM, 2PM-10PM, 3PM-11PM