Front of House Manager

Department: Cullen Performance Hall

Responsibilities

• Managing the daily operations of the Performance Hall ticket office including distribution and sale of tickets and Front of House event management and execution for all Cullen Performance Hall productions.
• Managing the ordering, sale, and accounting for all tickets sold for Cullen Performance Hall events including internal distribution of all ticket related collateral materials, correspondence to ticket holders, sale of tickets, assignment of seats and proper distribution of ticket orders.
• Managing and leading the marketing and outreach programs for the venue in support of all events, providing marketing and communication support to event promoters/organizers, and maintaining social media platforms for the venue.
• Generating and reconciling comprehensive ticketing reports for each event, verifying sales figures, attendance, and revenue across multiple platforms.
• Accurately preparing, reconciling, and processing daily deposits for all received payments, ensuring compliance with financial policies and timely reporting.
• Overseeing and maintaining precise financial and ticketing records for all Cullen Performance Hall events, ensuring consistency between sales data, deposits, and reports.
• Managing front of house operations for all events to ensure successful execution of event logistics, including but not limited to lobby set‑up, merchandise set‑up, settlement, ushers, support staff coordination, supervision, scheduling box office staff, and coordination of concession services.
• Working closely with internal and external customers on a daily basis to provide customer service assistance and ticket sales status information.
• Managing complaints, ticket problems, and customer service issues in a fair, professional, and courteous manner.
• Managing the regular updates of calendars, electronic messages and other ticket office information equipment with event information, sales dates, prices and times on venue websites, ticketing site, and approved marketing platforms.
• Overseeing the front of house and ticketing equipment preventative maintenance and repairs.
• Overseeing the hiring, training, staffing and supervision of student workers.
• Performing other duties as assigned.

Qualifications

• Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline.
• Knowledge of the discipline is normally obtained through a formal, directly job‑related 4‑year degree from a college or university or an equivalent in‑depth specialized training program that is directly related to the type of work being performed.
• Requires a minimum of one (1) year of directly job‑related experience.
• Department is willing to accept education in lieu of experience.
• Department is willing to accept experience in lieu of education.

Skills

• Experience in theater operations, box office management, ticketing systems, event venue operations, or performing arts administration are preferred.

Pay

$49,400 - $56,200