Front of House Manager

Job Summary

We are seeking an experienced and customer-focused Front of House Manager to oversee daily operations at our casual dining Thai & sushi restaurant. This role requires strong leadership, excellent communication, and a passion for hospitality. The ideal candidate will ensure smooth service, manage staff, and maintain a welcoming environment for guests.

Key Responsibilities

• Guest Experience & Service Excellence
  • Greet and interact with guests to ensure a positive dining experience.
  • Address customer concerns and resolve issues promptly.
  • Maintain high service standards and a warm, welcoming atmosphere.
• Staff Management & Training
  • Recruit, train, and supervise front-of-house staff, including servers and hosts.
  • Schedule shifts and manage staffing levels to meet business needs.
  • Conduct regular team meetings to reinforce service expectations and restaurant policies.
• Daily Operations & Efficiency
  • Oversee the dining room, ensuring tables are turned efficiently and reservations are managed effectively.
  • Collaborate with kitchen staff to ensure seamless service between front and back of house.
  • Monitor cleanliness, ambiance, and overall restaurant presentation.
  • Expo skills will be trained and required.
• Financial & Inventory Oversight
  • Assist in monitoring sales, labor costs, and expenses to ensure profitability.
  • Manage cash handling, POS system operations, and end-of-day reporting.
  • Oversee front-of-house inventory, including beverages and supplies.
• Compliance & Safety
  • Ensure compliance with health, safety, and alcohol regulations.
  • Implement restaurant policies and maintain proper food handling procedures.

Qualifications

• 2+ years of restaurant management experience, preferably in casual dining.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficiency in POS systems and scheduling software.

Benefits

• Employee discounts and meal benefits.
• Growth opportunities within the company.