Front of House Manager

We need to output HTML fragment with sections: About the role? Actually the posting includes "About Topgolf" intro, "What We’re Seeking", "THE ROLE", "What You Will Do", "CORE COMPETENCIES FOR SUCCESS", "Qualifications", "Physical Requirements", "Benefits". Also there is duplicate sections (CORE COMPETENCIES repeated). We must not repeat job title heading. Use

for section headings. Use

• for any list of duties/requirements/benefits, and

  for prose. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "Sounds like a fit? We cannot wait to meet with you!" maybe considered application instruction? It's a call to apply; we should remove application instructions. Also remove "View team member benefits here." maybe part of benefits but it's a link; we can keep benefits text but maybe drop the link instruction. The instruction says remove application instructions; "View team member benefits here." is not exactly application instruction but could be considered a link; but we can keep benefits description. We must preserve all substantive information. So we need to include content about Topgolf, what we're seeking, the role, what you will do (list of duties), core competencies (list), qualifications (list), physical requirements (list), benefits (list). Ensure we don't create sections with placeholder text. All sections have real content. We must not repeat duplicated lines; we see CORE COMPETENCIES appears twice; we should include only once. Also there is duplicate "QUALIFICATIONS" later; we should combine. We need to format as HTML fragment only. Let's extract substantive paragraphs. Intro: "About Topgolf Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back." That's prose; could be under a heading? The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). There's no explicit "About the company" heading but we could use "About Topgolf" as a heading? The list includes "About the role" as example, but we can use any heading that matches content. Probably we should include a heading "About Topgolf". However the instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those as examples. Safer to use those exact headings where applicable. For company description maybe we can put under

  without heading? But we need to include all substantive info; we could just put it as a

  without heading. The instruction: "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings when we have those sections. For "About Topgolf" maybe we can treat as "About the role"? Not exactly. But we could still use

  About Topgolf

  . I think it's okay. Next: "What We’re Seeking" paragraph: "Do you feel it when the guest experience is off before anyone says a word? Can you manage the energy of a room, hold your team to high standards, and still make every guest feel like the most important person there? We're looking for a Front of House Manager who understands that hospitality is a craft. Someone who develops their team through real coaching, not just correction, and who knows the difference between a shift that ran smoothly and a shift that was truly exceptional. Standards do not maintain themselves. They're held by leaders who care. If hospitality is more than a job title to you, this is where that shows." That's prose; could be under heading "What We’re Seeking". Use

  . Next: "THE ROLE" heading: content: "The Front of House Manager leads our guest-facing team in delivering best-in-class, rockstar-level service and hospitality. This role is responsible for coaching Team members, driving guest satisfaction, and ensuring every area of the venue is staffed, running, and delivering an exceptional experience. Beyond the guest experience, the Front of House Manager owns general operational responsibilities including opening and closing, managing shifts, hiring, scheduling, and supporting team development. The guest experience always comes first. As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons." We could put under

  The Role

  . Next: "What You Will Do" with bullet points: Lead the Guest Experience (subpoints), Coach and Develop the Team, Manage Operations, Uphold Standards and Culture. Each has sub-bullets. We need to represent as
  • . Could nest? Probably just flat list items each representing a duty. Could include sub-bullets as separate
  • but might lose hierarchy. Simpler: each top-level bullet as
  • and include the subpoints as sentences within that
  • . That's acceptable. Next: "CORE COMPETENCIES FOR SUCCESS" with four competencies each with bullet points. We'll make a
    • for each competency, and inside each
    • we can include the subpoints as sentences or maybe separate
      inside? The instruction says use
      • for any list of duties/requirements/benefits. It doesn't forbid nested lists. Safer to keep flat: each competency as
      • and include its subpoints as sentences separated by semicolons. Next: "Qualifications" heading: list: "2+ years of restaurant, hotel, or entertainment venue management or supervisory experience", "High school diploma or equivalent", "Ability to obtain required licenses and certifications for your location", "Must be 21 years of age or older as required by state or local law". Also later duplicate: "2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager". That's similar but more specific; we should combine? The instruction: preserve ALL substantive information; do not invent or summarize away detail. Duplicate lines we should remove duplicated lines. The second qualification line is more specific (Assistant General Manager or General Manager). It's not duplicate exactly; it's a variation. We could keep both but they are similar; maybe we keep the more specific one and drop the generic? But we risk losing info. The generic says "2+ years of restaurant, hotel, or entertainment venue management or supervisory experience". The specific says "2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager". The specific implies supervisory experience as AGM/GM. To preserve all, we could keep both but note they are similar; but we should remove duplicated lines. They are not exact duplicates; but they convey overlapping info. Safer to keep both as separate items? Might be considered duplication. I'd keep the more specific one and also include the generic? Might be redundant. I'd choose to keep the specific one as it includes the supervisory aspect. However the generic includes supervisory experience which could be broader. I'd include both but maybe it's okay. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." Duplicated lines means exact duplicates. These are not exact duplicates, so we can keep both. Next: Physical Requirements heading: list items each starting with "Ability to ...". We'll make
        • . Benefits: "Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify." That's prose; could be a

          . Also there is "View team member benefits here." which is application instruction/link; we should remove. We also have ADA statement etc which is boilerplate; remove. Now produce HTML. Structure:

          About Topgolf

          ...

          What We’re Seeking

          ...

          The Role

          ...

          What You Will Do

          • Lead the Guest Experience: Set the daily standard for service and hospitality across the front of house; Stay visible on the floor and interact with guests to assess and elevate their experience; Always uphold operating procedures and guest safety and satisfaction standards; Ensure all guest areas are fully staffed and functioning efficiently.
          • Coach and Develop the Team: Supervise front of house team members and coach them in the moment; Drive team member engagement and create a team culture rooted in care and accountability; Support hiring, scheduling, onboarding, and ongoing development; Delegate tasks clearly and follow up to ensure completion.
          • Manage Operations: Execute opening and closing procedures and manage assigned shifts; Use business metrics and guest feedback to drive performance improvements; Maximize revenue and profit within your area of responsibility; Support ordering, inventory management, and facilities needs as assigned.
          • Uphold Standards and Culture: Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring; Maintain compliance with all health, safety, and operational standards; Champion a positive, high-energy work environment that reflects the Topgolf brand.

          Core Competencies for Success

          • Customer Focus: Building strong customer relationships and delivering customer-centric solutions; Gathers guest satisfaction input on behalf of the team and takes action on findings; Holds team members accountable for meeting and exceeding guest expectations; Addresses gaps in the team's ability to meet emerging guest needs; Aligns daily operations and team behaviors to create outstanding guest experiences.
          • Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals; Communicates clear goals, roles, and expectations to all team members; Coaches others on how to deliver best-in-class hospitality; Ensures the team has the right skills and leverages individual strengths; Rewards team efforts and creates a strong sense of team spirit.
          • Drives Results: Consistently achieving results, even under tough circumstances; Pushes the team to achieve results and maintains focus during high-volume periods; Fosters a sense of urgency for reaching goals and meeting shift objectives; Leverages business metrics to drive performance and maximize profitability; Maintains operational standards even when circumstances are challenging.
          • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences; Adjusts communication style and content to suit guests, team members, and leadership; Encourages open, candid communication within the team; Listens actively to guests and team members and responds with clarity; Breaks down communication barriers to keep the operation running smoothly.

          Qualifications

          • 2+ years of restaurant, hotel, or entertainment venue management or supervisory experience
          • 2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager
          • High school diploma or equivalent
          • Ability to obtain required licenses and certifications for your location
          • Must be 21 years of age or older as required by state or local law

          Physical Requirements

          • Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
          • Ability to remain on your feet and in motion for extended periods throughout the shift, including standing