Front of House Manager

Topgolf is a sports entertainment company that transforms how millions experience golf. Our high-energy, high-volume venues blend golf, food and beverage, events, and entertainment into one unforgettable guest experience.

About the role

We’re looking for a Front of House Manager who treats hospitality as a craft—someone who can read a room, hold the team to high standards, and make every guest feel valued. This leader develops their team through real coaching, not just correction, and knows the difference between a shift that ran smoothly and one that was truly exceptional.

Responsibilities

• Set the daily standard for service and hospitality across the front of house.
• Stay visible on the floor, interact with guests, and elevate their experience.
• Uphold operating procedures, guest safety, and satisfaction standards.
• Ensure all guest areas are fully staffed and functioning efficiently.
• Supervise front-of-house team members and coach them in the moment.
• Drive team member engagement and create a culture rooted in care and accountability.
• Support hiring, scheduling, onboarding, and ongoing development.
• Delegate tasks clearly and follow up to ensure completion.
• Execute opening and closing procedures and manage assigned shifts.
• Use business metrics and guest feedback to drive performance improvements.
• Maximize revenue and profit within your area of responsibility.
• Support ordering, inventory management, and facilities needs as assigned.
• Demonstrate Topgolf’s core values: Fun, One Team, Excellence, Courage, and Caring.
• Maintain compliance with all health, safety, and operational standards.
• Champion a positive, high-energy work environment that reflects the Topgolf brand.

Requirements

• 2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager.
• High school diploma or equivalent.
• Ability to obtain required licenses and certifications for your location.
• Must be 21 years of age or older as required by state or local law.

Physical Requirements

• Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying.
• Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs.
• Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment.
• Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather.
• Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise.
• Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents.

Core Competencies

• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
  • Gathers guest satisfaction input on behalf of the team and takes action on findings.
  • Holds team members accountable for meeting and exceeding guest expectations.
  • Addresses gaps in the team’s ability to meet emerging guest needs.
  • Aligns daily operations and team behaviors to create outstanding guest experiences.
• Builds Effective Teams – Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
  • Communicates clear goals, roles, and expectations to all team members.
  • Coaches others on how to deliver best-in-class hospitality.
  • Ensures the team has the right skills and leverages individual strengths.
  • Rewards team efforts and creates a strong sense of team spirit.
• Drives Results – Consistently achieves results, even under tough circumstances.
  • Pushes the team to achieve results and maintains focus during high-volume periods.
  • Fosters a sense of urgency for reaching goals and meeting shift objectives.
  • Leverages business metrics to drive performance and maximize profitability.
  • Maintains operational standards even when circumstances are challenging.
• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Adjusts communication style and content to suit guests, team members, and leadership.
  • Encourages open, candid communication within the team.
  • Listens actively to guests and team members and responds with clarity.
  • Breaks down communication barriers to keep the operation running smoothly.

Benefits

• Free play and half-price food.
• Health, dental, and vision coverage.
• 401(k) with team member match.
• Free mental well-being platform.

Additional benefits available for those who qualify. View team member benefits here.