Front of House Manager

About Topgolf

Topgolf is a sports entertainment company that transforms the way people experience golf and offers a dynamic career path. Our venues combine golf, food, beverage, events, and entertainment into a high-energy, high-volume environment where performance and results are evident.

THE ROLE

The Front of House Manager leads our guest-facing team to deliver exceptional service and hospitality. This role involves coaching the team, ensuring guest satisfaction, and managing operations such as opening and closing, shift management, and team development.

Qualifications

• 2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager
• High school diploma or equivalent
• Ability to obtain required licenses and certifications for your location
• Must be 21 years of age or older as required by state or local law

Physical Requirements

• Ability to lift, carry, and move items up to 50 pounds on an occasional basis
• Ability to remain on your feet and in motion for extended periods throughout the shift
• Ability to perform a variety of physical tasks consistently throughout the workday
• Ability to work in varying outdoor weather conditions for extended periods of time
• Ability to communicate clearly and effectively in a venue environment with moderate to high levels of background noise
• Ability to remain in a stationary position for periods of time while performing desk-based tasks

Core Competencies for Success

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Gathering guest satisfaction input and taking action on findings, holding team members accountable for meeting and exceeding guest expectations, and aligning daily operations and team behaviors to create outstanding guest experiences.
• Building Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Communicating clear goals, roles, and expectations to all team members, coaching others on how to deliver best-in-class hospitality, ensuring the team has the right skills, leveraging individual strengths, rewarding team efforts, and creating a strong sense of team spirit.
• Driving Results: Consistently achieving results, even under tough circumstances. Pushing the team to achieve results and maintaining focus during high-volume periods, leveraging business metrics to drive performance and maximize profitability, and maintaining operational standards even when circumstances are challenging.
• Communicating Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Adjusting communication style and content to suit guests, team members, and leadership, listening actively to guests and team members, and responding with clarity, and breaking down communication barriers to keep the operation running smoothly.

Benefits

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters. View team member benefits here.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.