Front of House Manager

Topgolf is a sports entertainment company that transforms how millions experience golf. Our high-energy, high-volume venues blend golf, food and beverage, events, and entertainment into an experience that keeps guests returning.

About the role

The Front of House Manager leads our guest-facing team in delivering best-in-class, rockstar-level service and hospitality. This role is responsible for coaching team members, driving guest satisfaction, and ensuring every area of the venue is staffed, running, and delivering an exceptional experience. Beyond the guest experience, the Front of House Manager owns operational responsibilities including opening and closing, managing shifts, hiring, scheduling, and supporting team development. The role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.

Responsibilities

• Set the daily standard for service and hospitality across the front of house.
• Stay visible on the floor and interact with guests to assess and elevate their experience.
• Uphold operating procedures and guest safety and satisfaction standards.
• Ensure all guest areas are fully staffed and functioning efficiently.
• Supervise front of house team members and coach them in the moment.
• Drive team member engagement and create a team culture rooted in care and accountability.
• Support hiring, scheduling, onboarding, and ongoing development.
• Delegate tasks clearly and follow up to ensure completion.
• Execute opening and closing procedures and manage assigned shifts.
• Use business metrics and guest feedback to drive performance improvements.
• Maximize revenue and profit within your area of responsibility.
• Support ordering, inventory management, and facilities needs as assigned.
• Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring.
• Maintain compliance with all health, safety, and operational standards.
• Champion a positive, high-energy work environment that reflects the Topgolf brand.

Core Competencies

• Customer Focus: Gathers guest satisfaction input and takes action on findings. Holds team members accountable for exceeding guest expectations. Addresses gaps in meeting emerging guest needs. Aligns operations and behaviors to create outstanding guest experiences.
• Builds Effective Teams: Communicates clear goals, roles, and expectations. Coaches others on delivering best-in-class hospitality. Ensures the team has the right skills and leverages individual strengths. Rewards team efforts and fosters team spirit.
• Drives Results: Pushes the team to achieve results and maintains focus during high-volume periods. Fosters urgency for reaching goals and meeting shift objectives. Leverages business metrics to drive performance and maximize profitability. Maintains operational standards under challenging circumstances.
• Communicates Effectively: Adjusts communication style for guests, team members, and leadership. Encourages open, candid communication within the team. Listens actively and responds with clarity. Breaks down communication barriers to keep operations running smoothly.

Requirements

• 2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager.
• High school diploma or equivalent.
• Ability to obtain required licenses and certifications for your location.
• Must be 21 years of age or older as required by state or local law.

Physical Requirements

• Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying.
• Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs.
• Ability to perform a variety of physical tasks consistently in a fast-paced, high-energy venue environment.
• Ability to work in varying outdoor weather conditions for extended periods, including heat, cold, and inclement weather.
• Ability to communicate clearly and effectively in a venue environment with moderate to high background noise.
• Ability to remain in a stationary position for periods while performing desk-based tasks, including working at a computer and reviewing documents.

Benefits

• Free play and half-price food.
• Health, dental, and vision insurance.
• 401(k) with team member match.
• Free mental well-being platform.