Front Of House Manager

About the role

Founded in 2016, Restaurant 604 offers the best waterfront dining experience for military families, local residents, and those just passing through to enjoy a quality meal with excellent service.

The success of Restaurant 604 launched the family of 604 restaurants that includes 604 Express, The Beach House by 604, Mangiamo by 604, 60fore Bar & Grill, 604 Ale House, and 604 Clubhouse. Our family of restaurants features an enjoyable experience for all with great food, live music, breathtaking views, and exceptional service with Aloha.

Our success comes from the loyalty and dedication of our team, the 6-Ohana. We are proud to employ nearly 400 team members, making 604 one of Hawaii’s largest locally owned restaurant operators. Together, we strive to impact our community by becoming one of the best workplaces in Hawaii.

Responsibilities

• Cooking and serving food to guests
• Managing a team of front of house staff including scheduling and training
• Assisting in the interviewing and hiring of front of house positions
• Ensuring high-quality service and full-time guest satisfaction during all hours of operation
• Ensuring all quoted seating times are met and the waitlist is executed properly at the host stand
• Ensuring kitchen ticket times do not exceed or violate company standards
• Maintaining order and discipline in the restaurant during working hours
• Attending management training/meetings including leadership and HR management training
• Executing opening and closing duties to ensure they are completed correctly and that cleanliness and maintenance are maintained 100% of the time
• Responsible for daily deposits, and the correct operation of the POS systems
• Inventory and maintenance of par levels for front of house items as assigned
• Providing excellent customer service to guests and excellent leadership to all employees
• Gaining working knowledge of sales goals, cost of goods sold, labor allotments, budget variance, inventory counts and all other reporting data as assigned
• Enforcing and monitoring all health, safety, and sanitation standards in accordance with company policy
• Handling/responding to guest complaints according to provided guidelines as needed
• Working closely with all management team members including the Executive Team to provide seamless execution of operational service
• Performing all other duties as assigned including but limited to specific areas of responsibility assigned by AGM

Qualifications

• 2+ years restaurant management experience
• Positive attendance and work performance record
• Extensive food and beverage knowledge
• Strong leadership, motivational, people, verbal, written and communication skills
• Customer service experience as a Manager
• Excellent decision making, communication skills, and strong time management skills
• Experience using POS systems and cash handling
• Passion for food and restaurant industry
• Familiar with restaurant and workplace safety policies and procedures
• Strong computer skills, including G-Suite (i.e. Docs, Sheets, Slides, etc.)
• Ability to influence others and interact with all levels of the organization
• Organized and detail oriented approach, including strong analytical and tactical execution
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to work extended hours, including weekends and/or holidays
• Must be able to lift and/or carry up to 20 lbs. occasionally
• Outstanding oral and written communication skills
• High energy, positive personality with a sense of urgency
• Strong organizational skills, can-do and positive attitude with the ability to prioritize, multi-task and meet deadlines and resolve issues effectively in a changing work environment
• Must be able to stand and exert well-paced mobility for the duration of a scheduled shift
• Must have the ability to stand and walk for extended periods of time
• Must have the ability to lift, stoop, and bend
• Must be reliable and punctual
• Must be efficient and accurate with money and figures including cash management
• Must be able to pass food safety training
• Must be able to work flexible hours including evenings, weekends, and/or holidays

Benefits/Perks for Eligible Employees

• Paid Time Off
• Bereavement Leave
• Emergency Days
• Referral Program
• Employee Discounts
• Skechers Direct Program
• Management Bonus Program
• Medical/Dental Benefits
• Group Life Insurance
• Universal Life Insurance
• Short-Term Disability

About Us

The success of Restaurant 604 launched the family of 604 restaurants that includes 604 Express, The Beach House by 604, Mangiamo by 604, 60fore Bar & Grill, 604 Ale House, and 604 Clubhouse. Our family of restaurants features an enjoyable experience for all with great food, live music, breathtaking views, and exceptional service with Aloha.

Vision

To give back to our military and community by becoming the standard for the island dining experience.

Mission

Provide quality food, excellent service and the perfect setting served with Aloha.

CORE VALUES

• Pride - Our passion for service is rooted in hard work, perseverance, and fun.
• Quality - We are committed to raising the standard in every aspect of our restaurant.
• Consistency - Excellent service. Same taste. Genuine hospitality. Every day.
• Servant Leadership - Our employees serve each other, our guests and lead by example to better our community.
• Aloha - Everyone is welcome and served with love (just like Grandma’s house).